For urgent matters please do not just leave a message.
During Office Hours: Please tell the receptionist it is urgent.
After Hours: When the office is closed, please call the emergency line as shown above. Senior GSS staff are available 24 hours a day.
Please note: The emergency number is an answering service. They will take your message and will get it to a GSS employee who will call back. If you prefer, you can ask to stay on the line and wait to be connected directly to the GSS staff, on-call, however there can be a wait associated with this.
The answering service has instructions to refer all calls to live GSS staff, and to persist in calling until this is accomplished. Typically, there are 3 to 4 staff available to accept calls. If your call is not returned in a reasonable time, please call back and ask to speak to a supervisor.
The after hours recording at the GSS main office number also provides emergency contact information.